By ordering any of the Goods or Services by mail order or from our website where there is no face to face contact between the seller and the consumer, you agree to be bound by these terms. This covers sales over the internet.
1. INFORMATION ABOUT US
The Goods and Services are provided by Vlana Limited (“we/us/our”).
We are registered in England and Wales and have our registered office at Suite 2B, North Sands Business Centre, Liberty Way, Sunderland SR6 0Q.
Our company number is 6447917 and we are not VAT registered company yet.
2. YOUR STATUS
By placing an order with us, you warrant that:
You are legally capable of entering into binding contracts;
You are a customer at least 18 years old (not a trade, business, profession or acting in the capacity of a director, sole trader or partner);
The information you provide to us within the process of placing an order for Goods is not misleading, it is full and accurate.
3. APPLICATION
These terms and conditions apply to sales of Goods by us to you. When you are purchasing Goods via our website, no contract for the supply of Goods will come into existence until we despatch the Goods, send you an email confirming that your Goods have been despatched.
Risk in the Goods passes when they are delivered to you. The Goods will remain with us and will not pass to you until the amount due under the invoice for them.
4. CONSUMER RIGHTS – RIGHT TO CANCEL
This only applies if you are a Consumer and purchasing Goods by mail order or from our website (www.autovintage.co.uk).
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the Contract for any item bought on the Website for a full refund within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good(s).
To use the right to cancel, email customer services on info@vlana.co.uk, or call or send a message to tel: 07979296803, to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Returns Procedure for Online Orders:
We understand as well that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us, we are happy to offer an exchange or refund on unused items returned within 14 days for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.
Before returning your item(s) please contact Vlana ltd
For non-faulty products
Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging.
Ensure you have contacted our customer services first.
For faulty goods
All goods will be inspected before an exchange or refund is applied.
For more information call on +44 (0) 7979 29 6803 or Email at info@vlana.co.uk
If you cancel the Contract under this clause 4, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
We will compensate without undue delay, and not later than – 14 days after the day we receive back from you any Goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Goods.
We will make the repayment using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may hold back reimbursement until we have received the Goods back.
You shall send back the Goods or hand them over to us without unnecessary delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. You will have to bear the direct cost of returning the Goods.
You may also cancel an order for Services within 14 days after the day we email you to confirm we accept your order. However, once we have completed the Services you cannot change your mind, even if the period is still running.
Nothing in this clause affects your statutory rights.
eBay:
We will refund the price of an item (and original delivery charges) if you change your mind
and let us know you’d like to return the item for a refund within 30 calendar days of when
you receive the item.
Consumers then have an additional 14 calendar days from when they let sellers know they
want to return the item, to actually return it, or provide proof of the return.
and let us know you’d like to return the item for a refund within 30 calendar days of when
you receive the item.
Consumers then have an additional 14 calendar days from when they let sellers know they
want to return the item, to actually return it, or provide proof of the return.
5 RETURNS OF PRODUCTS OR CANCELLATION OF ORDER
5.1 Your right to cancel shall apply to any Goods ordered from our website or by mail.
5.2 In the case of a returned order, any items must be returned as new, at the same time in its
original packaging, and at your own cost and risk. The Goods must not have been used.
6 PRICES
6.1The prices may be altered at any time without notification to take into account any
increase in our costs (including but not limited to the cost of materials, labour, transport or
other overheads, any tax, duty or variation in exchange rates).
6.2 For Goods and Services purchased via our website, the price you pay is the price
displayed on this website at the time we receive your order apart from the following
exceptions:
6.2.1 For Goods reserved the price you pay is the price on the day of you pay for it;
6.2.2 While we try and ensure that all our prices on our website are accurate, some prices
may be incorrectly listed. If we discover an error in the price of the Goods you have ordered
we will inform you as soon as possible and offer you the Goods at the correct price. We are
under no obligation to provide Goods or Services to you at an incorrect, lower price, even
after we have acknowledged your order or despatched the Goods or started performance of
the Services. If we cannot contact you, we will treat the order as cancelled. If payment has
been made and you wish to cancel your order, you will receive a full refund of the price paid;
6.3 Where there is no error in our pricing as per clause 7.2.2 or otherwise, the prices that you
pay for the Goods and Services will be those ruling (in the case of Goods) at the date of
despatch of the Goods or (in the case of Services) our confirmation of the start date of the
Services.
6.4 Unless otherwise specified, the delivery costs (if any) will be quoted at the time you place
your order for Goods. The entire cost of any other mode of transport or any special deliveries
other than the standard delivery service we offer, will be borne by you, as will delivery to
locations outside of the United Kingdom.
7 QUOTATIONS
Unless otherwise stated all quotations are valid only for 30 days from their date of
publication.
8 PAYMENT
Payment of Goods and Services will be made in full to us without deductions or set-off in
cash/guaranteed cheque/credit or debit card when an order is placed.
cash/guaranteed cheque/credit or debit card when an order is placed.
9 DELIVERY
9.1 The Goods are delivered to you when we make them available to you at a delivery point
agreed by us.
9.2 You have legal rights if we deliver any of the Goods ordered late. If we miss the delivery
deadline for any Goods then you may treat the Contract as at an end straight away if any of
the following apply:
9.2.1 We have refused to deliver the Goods;
9.2.2 Delivery within the delivery deadline was essential (taking into account all the relevant
circumstances); or
9.2.3 You told us before we accepted your order that delivery within the delivery deadline
was essential.
9.3 If you do not wish to treat the Contract as at an end straight away, you can give us a new
deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if
we do not meet the new deadline.
9.4 Time of delivery will not be of the essence and any delivery date is an estimate only. We
will use all reasonable endeavours to avoid late deliveries.
9.5 The quantity of any consignment of Goods as recorded by us upon despatch from our
place of business will be conclusive evidence of the quantity received by you on delivery
unless you can provide conclusive evidence proving the contrary.
9.6 Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing
the Goods within a reasonable time, or issuing a refund of the purchase price paid.
9.7 Any claim that any Goods have been delivered damaged or do not materially comply with
their description will be notified by you to us and (where appropriate, to the carrier) within 7
days of their delivery. We will at our sole discretion replace such Goods or refund the price
paid for such Goods. The provisions of this clause 9.7 set out your sole remedy in such
circumstances.
9.8 Any claim that any Goods have not been delivered to you by us or our appointed carriers
where we claim we have delivered the same to you, or left the Goods in a safe place or
delivered the Goods to your neighbour and/or our appointed carriers have obtained a
signature for the delivery of the Goods (from any of the above (where applicable), such claim
must be notified by you to us within 7 days of their expected delivery. We shall then liaise
with our carrier and/or our driver and we may require copies of two forms of personal
identification documents from you (such as passport, driving licence, bank card etc.) or any
third party. Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, refund the price paid for such Goods or to not provide any of the
aforementioned) which shall be final and binding. The provisions of this clause 9.8 set out
your sole remedy in such circumstances.
9.9 If you fail to take delivery of the Goods any part thereof at your own cost and risk.
your sole remedy in such circumstances.
9.9 If you fail to take delivery of the Goods any part thereof at your own cost and risk.
10 REFUNDS POLICY
10.1 If you are exercising your right to change your mind:
10.1.1 We may reduce your refund of the price (excluding delivery costs) to reflect any
reduction in the value of the Goods, if this has been caused by your handling them in a way
which would not be permitted in order to sell them again. If we refund you the price paid
before we are able to inspect the Goods and later discover you have handled them in an
unacceptable way, you must pay us an appropriate amount.
10.1.2 The maximum refund for delivery costs will be the costs of delivery by the least
expensive delivery method we offer. For example, if we offer delivery of a product within 3-
5 days at one cost or free but you choose to have the Goods delivered within 24 hours at a
higher cost, then we will only refund what you would have paid for the cheaper delivery
option.
10.2 When you return Goods to us:
10.2.1 We will make any refunds due to you as soon as possible.
If you are exercising your right to change your mind then:
10.2.2 If the products are goods and we have not offered to collect them, your refund will be
made within 14 days from the day on which we receive the Goods back from you or, if
earlier, the day on which you provide us with evidence that you have sent the Goods back to
us.
We will usually process the refund due to you as soon as possible thereafter. For any
entitlement of a refund to be due to you, the returned Goods must be in the same condition in
which you received them with the original packaging and the product documentation. The
Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber
shall invalidate any refund due to you).
10.3 We will pay the costs of return:
10.3.1 if the Goods are faulty or misdescribed.
10.3.2 if you are ending the Contract because we have told you of an upcoming change to the
Goods or these terms, an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of something we
have done wrong.
10.1 If you are exercising your right to change your mind:
10.1.1 We may reduce your refund of the price (excluding delivery costs) to reflect any
reduction in the value of the Goods, if this has been caused by your handling them in a way
which would not be permitted in order to sell them again. If we refund you the price paid
before we are able to inspect the Goods and later discover you have handled them in an
unacceptable way, you must pay us an appropriate amount.
10.1.2 The maximum refund for delivery costs will be the costs of delivery by the least
expensive delivery method we offer. For example, if we offer delivery of a product within 3-
5 days at one cost or free but you choose to have the Goods delivered within 24 hours at a
higher cost, then we will only refund what you would have paid for the cheaper delivery
option.
10.2 When you return Goods to us:
10.2.1 We will make any refunds due to you as soon as possible.
If you are exercising your right to change your mind then:
10.2.2 If the products are goods and we have not offered to collect them, your refund will be
made within 14 days from the day on which we receive the Goods back from you or, if
earlier, the day on which you provide us with evidence that you have sent the Goods back to
us.
We will usually process the refund due to you as soon as possible thereafter. For any
entitlement of a refund to be due to you, the returned Goods must be in the same condition in
which you received them with the original packaging and the product documentation. The
Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber
shall invalidate any refund due to you).
10.3 We will pay the costs of return:
10.3.1 if the Goods are faulty or misdescribed.
10.3.2 if you are ending the Contract because we have told you of an upcoming change to the
Goods or these terms, an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of something we
have done wrong.
10.4 We will normally refund any money received from you using the same method
originally used by you to pay for your purchase.
11 TERMINATION AND SUSPENSION
11.1 We may at our discretion suspend or terminate the supply of any Goods or Services if
you fail to make any payment when and as due or otherwise defaults in any of your
obligations under the agreement with us
11.2 We will not be obliged to supply any Goods and Services, ordered by you, unless
already paid for.
11.3 Orders accepted by us are cancellable only at our discretion and we may charge for all
work carried out or expenses incurred in relation to the order before our acceptance of
cancellation.
12 FORCE MAJEURE
12.1 We will not be liable for any failure in the performance of any of our obligations under
the Contract caused by factors outside our control.
13 COMPLAINTS
13.1 If you have any questions or complaints about any Goods or Services supplied by us,
please contact us. You can telephone our consumer service team at +44 7979 29 6803 or
write to us at info@vlana.co.uk .